Privacy

What we collect, and where it goes

Your case answers. The facts you enter while building a complaint are saved in your browser (so nothing is lost if you close the tab) and, best-effort, in our case store — hosted with Supabase in Sydney, Australia — attached to an anonymous identity created silently in your browser. If that store is unavailable, everything still works from your device alone.

Conversation text (optional AI features). When you use the plain-language triage, the conversational interview, or the statutory declaration assistant, what you type is sent to our server and, where an AI provider is configured, forwarded to Anthropic (Claude) or OpenAI to generate the response. Under our API terms with those providers, your text is not used to train their models. We keep a copy of the conversation for about 30 days to improve the service, then it is deleted automatically; only a content-free record (which feature was used, and the outcome) is kept longer.

Voice recordings. When you use voice input, your recording is sent to OpenAI to be turned into text, in whatever language you spoke. The audio is not stored by FairClaim — it is discarded once the text comes back, and you review the text before it is used.

Your complaint letter. The letter itself is generated on your device using deterministic templates — no AI — and downloaded as a document only you hold.

De-identified trend data. Only if you explicitly opt in, we record a de-identified summary of the type of harm you experienced (month-level date, state-level location, from a fixed vocabulary — checked by a guard that refuses anything identifying). This helps show regulators patterns of misconduct. Declining changes nothing about how FairClaim works for you.

Usage analytics. We use Vercel Web Analytics for aggregate page statistics. It does not receive your complaint content.

Where your information is processed

FairClaim is hosted in Sydney, Australia, and the case store is in Sydney, Australia. The third-party AI providers (Anthropic and OpenAI) process the text and audio sent to them in the United States. We only send them what the feature needs to work.

How long we keep things

• Case data attached to an anonymous identity: deleted after 90 days.
• AI conversation transcripts: deleted after about 30 days.
• Voice audio: not stored at all.
• Data on your own device stays until you clear your browser data.
• De-identified trend records contain nothing that identifies you.

What we never do

• Sell or rent your information, or share it with advertisers.
• Require an account, email address, or phone number to use the product.
• Allow your text to be used to train third-party AI models.
• Contribute trend data without your explicit opt-in consent.

Your choices

• Work device-only: if case saving is unavailable or declined by your browser, FairClaim runs entirely from this device.
• Clear this device:clearing your browser’s site data removes your cases, answers, and the anonymous identity from this device.
• Ask us to delete server data: email privacy@fairclaim.com.au and we will delete the case data associated with your anonymous identity. (Because we hold no account details, describe roughly when you used the site so we can locate it.)
• Skip the AI features: the questionnaire path builds the same complaint without sending your text to an AI provider.

Questions or complaints

Contact privacy@fairclaim.com.au about anything on this page. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.