They’re counting on
you giving up.
Don’t.
FairClaim turns what happened to you into a professional complaint backed by Australian consumer law. Free to start. No legal knowledge needed.
Free to start · No account needed · Not legal advice
Not sure where to start?
Tell us what happened, in your own words.
We'll check we've understood, point you to the right place to complain, and explain the basics of where you stand — in plain English.
Choose your situation
12 pathways, each mapped to the right authority
Phone & internet
Billing errors, services that don't work, or a telco that ignored your complaint or hardship.
Start your complaint →
Energy & utilities
Wrongful disconnection, surprise back-bills, or a retailer that refused a payment plan.
Start your complaint →
Renting & tenancy (VIC ONLY)
Repairs ignored, bond claimed unfairly, invalid rent increases or notices to vacate.
Start your complaint →
Insurance claim denial
Your insurer denied, delayed, or underpaid your motor or home insurance claim.
Start your complaint →
Hardship & debt collection
Your lender ignored a hardship request, kept enforcing during hardship, or collectors crossed the line.
Start your complaint →
Credit report correction
A default on your credit file is wrong, premature, or was made without the required notices.
Start your complaint →
Buy now, pay later
Your BNPL provider approved unaffordable spending, ignored hardship, or listed a default unfairly.
Start your complaint →
Faulty car purchase
The car you bought from a dealer keeps failing and they won't refund, replace, or repair it properly.
Start your complaint →
Super & TPD claims
Your TPD, income protection, or death benefit claim through super is delayed, stalled, or denied without reasons.
Start your complaint →
Strata / Owners Corporation (VIC ONLY)
Levy disputes, fund mismanagement, records access, and insurance commission disclosure.
Start your complaint →
Infringement fine — review (VIC & NSW ONLY)
A request to set aside or correct a Victorian or NSW infringement fine — including parking, speed-camera, toll, clearway, and council fines — on grounds such as mistaken identity, person unaware, special or exceptional circumstances, or contrary to law. Pick your state at the first question and the right pathway (issuing agency, Fines Victoria, or Revenue NSW) is applied.
Start your complaint →
Vehicle repossession
Your car was repossessed and you believe the lender acted unfairly — refused your payment, withheld figures, or misled you about your rights.
Start your complaint →
Say it in your words
No jargon, no forms designed to make you quit. Just what happened.
The law does the arguing
Your facts are checked against the consumer protections that apply.
Lodge it yourself, free
A complaint that reads like a lawyer wrote it — because the law backs it.
FairClaim provides legal information and document assistance — not legal advice. If your matter is complex or significant amounts are at risk, seek advice from a qualified legal practitioner or a free financial counsellor (National Debt Helpline — 1800 007 007).