Know your rights.
Build your complaint.
Stand on facts.
Tell us what happened in plain English. FairClaim checks it against Australian consumer protection law and drafts a professional complaint you can lodge yourself — free to start, no legal knowledge needed.
Not sure where to start?
Tell us what happened in your own words. We'll check we've understood, point you to the right place to complain, and explain the basics of where you stand — in plain English.
Phone & internet
Billing errors, services that don't work, or a telco that ignored your complaint or hardship.
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Energy & utilities
Wrongful disconnection, surprise back-bills, or a retailer that refused a payment plan.
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Renting & tenancy (VIC ONLY)
Repairs ignored, bond claimed unfairly, invalid rent increases or notices to vacate.
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Insurance claim denial
Your insurer denied, delayed, or underpaid your motor or home insurance claim.
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Hardship & debt collection
Your lender ignored a hardship request, kept enforcing during hardship, or collectors crossed the line.
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Credit report correction
A default on your credit file is wrong, premature, or was made without the required notices.
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Buy now, pay later
Your BNPL provider approved unaffordable spending, ignored hardship, or listed a default unfairly.
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Faulty car purchase
The car you bought from a dealer keeps failing and they won't refund, replace, or repair it properly.
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Super & TPD claims
Your TPD, income protection, or death benefit claim through super is delayed, stalled, or denied without reasons.
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Strata / Owners Corporation (VIC ONLY)
Levy disputes, fund mismanagement, records access, and insurance commission disclosure.
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Infringement fine — review (VIC & NSW ONLY)
A request to set aside or correct a Victorian or NSW infringement fine — including parking, speed-camera, toll, clearway, and council fines — on grounds such as mistaken identity, person unaware, special or exceptional circumstances, or contrary to law. Pick your state at the first question and the right pathway (issuing agency, Fines Victoria, or Revenue NSW) is applied.
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Vehicle repossession
Your car was repossessed and you believe the lender acted unfairly — refused your payment, withheld figures, or misled you about your rights.
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FairClaim provides legal information and document assistance — not legal advice. If your matter is complex or significant amounts are at risk, seek advice from a qualified legal practitioner or a free financial counsellor (National Debt Helpline — 1800 007 007).