Australian consumer rights
Know your rights.
Build your complaint.
Stand on facts.
Tell us what happened in plain English. FairClaim checks it against Australian consumer law and drafts a professional complaint you can lodge yourself — free to start.
Built on Australian consumer law=Free to start=Private by design=No legal knowledge needed
Choose your situation
What happened to you?
Insurance claim denialBeta
Denied, delayed, or underpaid motor or home claim.
Hardship & debt collectionBeta
Hardship ignored, or collectors crossed the line.
Vehicle repossession
Your car was repossessed and the lender acted unfairly.
Phone & internetBeta
Billing errors, broken services, ignored complaints.
Energy & utilitiesBeta
Wrongful disconnection, back-bills, refused plans.
Renting & tenancyBeta
Repairs ignored, bond claimed, invalid notices.
Credit report correctionBeta
A default on your file is wrong or premature.
Buy now, pay laterBeta
Unaffordable approvals, ignored hardship, unfair defaults.
Faulty car purchaseBeta
A dealer car keeps failing and they won't make it right.
Super & TPD claimsBeta
TPD, income protection, or death benefit claim stalled.
Strata / Owners CorpBeta
Levy disputes, mismanagement, records, disclosure.
Infringement fine reviewBeta
Set aside or correct a Victorian infringement fine.
Poor service & provider conductBeta
Botched work, endless delays, or a provider behaving badly.
How it works
Three steps from upset to lodged.
1
Tell us what happened
In your own words — no forms, no jargon. We check we've understood and ask only what matters.
2
We check the law
FairClaim matches your facts to Australian consumer protections and flags exactly what's been breached.
3
Get your complaint
A professional, fact-based complaint you can lodge yourself — plus exactly who to send it to.
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Fair means equal.
Big institutions have legal teams. You have FairClaim. We put everyday Australians on level terms with the companies they're up against — built on the law, free to start.
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