Know your rights.
Build your complaint.
Stand on facts.
Tell us what happened in plain English. FairClaim checks it against Australian consumer protection law and drafts a professional complaint you can lodge yourself — free to start, no legal knowledge needed.
Not sure where to start?
Tell us what happened in your own words. We'll check we've understood, point you to the right place to complain, and explain the basics of where you stand — in plain English.
Phone & internetBeta
Billing errors, services that don't work, or a telco that ignored your complaint or hardship.
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Energy & utilitiesBeta
Wrongful disconnection, surprise back-bills, or a retailer that refused a payment plan.
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Renting & tenancyBeta
Repairs ignored, bond claimed unfairly, invalid rent increases or notices to vacate.
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Insurance claim denialBeta
Your insurer denied, delayed, or underpaid your motor or home insurance claim.
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Hardship & debt collectionBeta
Your lender ignored a hardship request, kept enforcing during hardship, or collectors crossed the line.
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Credit report correctionBeta
A default on your credit file is wrong, premature, or was made without the required notices.
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Buy now, pay laterBeta
Your BNPL provider approved unaffordable spending, ignored hardship, or listed a default unfairly.
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Faulty car purchaseBeta
The car you bought from a dealer keeps failing and they won't refund, replace, or repair it properly.
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Super & TPD claimsBeta
Your TPD, income protection, or death benefit claim through super is delayed, stalled, or denied without reasons.
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Strata / Owners CorporationBeta
Levy disputes, fund mismanagement, records access, and insurance commission disclosure.
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Infringement fine — reviewBeta
A request to set aside or correct a Victorian infringement fine — including parking, speed-camera, toll-zone, clearway, and council fines — on grounds of mistaken identity, person unaware, special circumstances, or contrary to law.
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Vehicle repossession
Your car was repossessed and you believe the lender acted unfairly — refused your payment, withheld figures, or misled you about your rights.
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Infringement fine — review (NSW)
Reviewing a NSW fine — including parking, speed/red-light camera, council, and toll fines — on grounds available under the Fines Act 1996 (NSW). Early-stage matters are reviewed by the issuing agency; matters that have reached the reminder/overdue/enforcement stage are reviewed by Revenue NSW. Court election is available as an alternative.
Coming soon
FairClaim provides legal information and document assistance — not legal advice. If your matter is complex or significant amounts are at risk, seek advice from a qualified legal practitioner or a free financial counsellor (National Debt Helpline — 1800 007 007).