Terms of use

What FairClaim is — and is not

FairClaim provides legal information and document assistance for Australian consumers: it helps you organise the facts of a dispute, understand which rights and complaint pathways may apply, and draft a complaint letter or statutory declaration for you to review, sign, and lodge yourself.

FairClaim is not legal advice and using it does not create a lawyer–client relationship. Nothing on this site takes account of your individual circumstances. Laws change and situations differ — for advice about your situation, contact a community legal centre or a qualified legal practitioner.

Free to use

FairClaim is currently free. There is no account, no subscription, and no payment collected anywhere on the site.

Your responsibilities

• Only state things that are true. Documents you generate make claims on your behalf — and a false statutory declaration is a criminal offence.
• Review every document before you use it. You are responsible for the final content of anything you sign, send, or lodge.
• Lodging is yours: FairClaim prepares documents but does not send complaints or deal with businesses, ombudsmen, or courts on your behalf, and does not track responses.
• Use the service lawfully. Do not use it to harass, defame, or threaten anyone, or to generate documents you know to be false.

AI features

Some optional features use third-party AI providers, as disclosed where they appear and in our Privacy page. AI output can be wrong or incomplete: it is a starting point that you must review and correct, not a finished legal document. The complaint letter generator itself uses deterministic templates, not AI.

No warranty; liability

FairClaim is provided “as is”. To the extent permitted by law, we do not guarantee that the information is complete, current, or suited to your situation, and we are not liable for loss arising from reliance on the site or from documents you choose to send. Nothing in these terms excludes, restricts, or modifies any consumer guarantee or right you have under the Australian Consumer Law or other law that cannot be excluded.

Privacy

How we handle your information — including what is stored on your device, what is stored in Australia, and what the optional AI features send to third-party providers — is set out on the Privacy page.

Changes and governing law

We may update these terms as the product evolves; the date above always reflects the current version, and material changes will be visible on this page. These terms are governed by Australian law.