A small project, a reachable inbox
Contact FairClaim
Corrections, community partnerships, research, media, accessibility and questions about how the service works all come through one monitored address.
Email draft
Write your message
Choose a topic, add a title and write the message you want us to receive. We aim to acknowledge messages within two business days.
Choose what you need
Email subjects includedCorrections and legal content
Found an inaccurate citation, deadline, guide, question or legal pathway? Corrections are the highest-priority work on the project.
Community partnerships
Financial counsellors, community legal centres and researchers can ask about a counsellor-reviewed pilot or collaboration.
Media and research
Contact us about consumer harm, complaint deserts, access to justice or the research behind FairClaim.
Privacy, accessibility or security
Ask a question about how the service works or report a concern. Please do not include sensitive dispute details in your first email.
Need help with your dispute?
FairClaim cannot give legal advice or work on individual cases by email. For a human who can help directly, free of charge, see the Terms of Use and the services listed below.
- National Debt Helpline — 1800 007 007
- AFCA — 1800 931 678 for financial complaints
- Community legal centres — clcs.org.au
Before you email
- Do not send passwords, payment details or your full dispute file in a first email.
- A short description and the page or feature you are referring to is enough.
- For urgent safety issues, contact emergency services on 000. FairClaim is not an emergency service.